Refund policy

At Zayvo, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

Return Conditions

Item must be unused and in its original condition.
Original packaging must be included.
Proof of purchase is required.
Returns must be requested within 14 days of delivery.

Non-returnable Items

Personal care items
Opened consumables
Gift cards
Clearance or final-sale items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We'll arrange a replacement or refund after reviewing your request.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed using the original payment method or another agreed method.